FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION

Can I get holes in my notebook so I can put them directly into my binder?


Yes! Let us know in the notes portion of your order (in Checkout) and we will ship your notebook/s with holes.

Forgot? Email us at info@wideruledrebel.com and we'll take care of it!




What are the insides of the notebook like?


Think of the perfect texture, color and weight of a piece of paper, multiply that by 40 and that’s our notebook. Even better, they come in 5 different versions:

  • College Ruled (the standard for most writing) - 8/32 inches between lines. Ideal for a to-do list, your homework or notes to friends.
  • Wide Ruled (for those who need a little more space) is 11/32 inches between lines and gives room for Spanish vocab, essays for English and even a doodle or two.
  • Grid (standard quad grid) with four squares per square inch. We like these for math, science or anything spatial.
  • Dot Grid is sometimes referred to as a bullet journal. Think of the grid quad with the lines removed. Just enough guidance for straight lines – but you can still maintain your freedom.
Blank. Nothing but ivory paper to make all your own.




What is GSM?


GSM stands for grams per meter. It is a term to rate the thickness of paper. The higher the GSM number, the thicker the paper. The “right” paper depends on what you want to do with it. Too thin and ink bleeds through. Too thick and it gets heavy. At Wide Ruled Rebel, our writing paper is 70 GSM and perfect for drawing, writing and even making paper airplanes.




Where are Wide Ruled Rebel notebooks made?


At the moment, our notebooks are made in a factory in Hangzhou, China but our goal is to have our own factory in the US.




Can you do…?


Tell us if there is something you’d like to see. You can email us at info@wideruledrebel.com and we’ll get back to you. We have a list of things we can’t wait to make, but knowing what our Rebels want is even better!




Can I build my own bundle of notebooks?


Sadly - not yet. We are working on it! See some combination you really want? Need to order in bulk? Email us at info@wideruledrebel.com and we'll see waht we can do.




How stiff are the notebook covers?


Our notebooks are made of heavy weight card stock. They are strong enough to stand up to day to day use, flexible and recyclable.





ORDERING

How much is shipping?


Orders under $35 ship for a flat rate of $4.50. As a startup, we don’t qualify for volume discounts. But, the more we sell, the faster we’ll get there. In the meantime, we are subsidizing shipping to keep the rates low.





How can I get FREE shipping?


All orders over $35 ship free to US addresses.

You live in Seattle and would like to arrange a local pickup, email info@wideruledrebel.com.




What if I'm in Seattle and want to pickup locally?


Please email us at info@wideruledrebel.com and we'll tell you what to do!




How long will it take to get my order?


We ship daily via USPS. We expect most orders will take 3-5 business days.

Need it faster? Email us at info@wideruledrebel.com.




What payment types do you accept?


We accept most major credit cards, PayPal and Venmo.

You may access Venmo by selecting PayPal at checkout.

Our site is hosted by Wix and we use their secure payment processing system

Please email info@wideruledrebel.com if you need to make alternate arrangements.




Do you offer gift cards?


Please email info@wideruledrebel.com if you'd like to order a gift card.




How do I order in bulk or carry Wide Ruled Rebel notebooks in my store?


We offer wholesale pricing on bulk orders to teachers, schools and PTAs, as well as resellers. Email us at info@wideruledrebel.com.





RETURNS & REFUNDS

What is your return policy?


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and you must have a proof of purchase.

To start a return or ask questions, please email us at returns@wideruledrebel.com and we’ll arrange for free return shipping.




How do I return or exchange?


To start a return or exchange, please email us at returns@wideruledrebel.com and we’ll arrange for free return shipping. We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.




My notebook is damaged or defective, what do I do?


Please inspect your order when you receive it and let us know right away if it is defective, damaged or incorrect. We’ll fix it! Email us at returns@wideruledrebel.com.





OTHER QUESTIONS

How do I unsubscribe from emails?


Email us at unsubscribe@wideruledrebel.com. We’ll miss you!




Can I buy wholesale?


Yes - email us at info@wideruledrebel.com to learn more




I’m dying to read your privacy policy?  Where can I find it?


Check it out in the footer or click here.




What are your Terms & Conditions?


Ok, so maybe not all the questions are frequently asked.

Check out our Terms & Conditions from the footer of any page or click here.