FREQUENTLY ASKED QUESTIONS
Can I get holes in my notebook so I can put them directly into my binder?
Yes! Let us know in the notes portion of your order (in Checkout) and we will ship your notebook/s with holes.
Forgot? Email us at email@example.com and we'll take care of it!
What are the insides of the notebook like?
Think of the perfect texture, color and weight of a piece of paper, multiply that by 40 and that’s our notebook. Even better, they come in 5 different versions:
- College Ruled (the standard for most writing) - 8/32 inches between lines. Ideal for a to-do list, your homework or notes to friends.
Wide Ruled (for those who need a little more space) is 11/32 inches between lines and gives room for Spanish vocab, essays for English and even a doodle or two.
Grid (standard quad grid) with four squares per square inch. We like these for math, science or anything spatial.
Dot Grid is sometimes referred to as a bullet journal. Think of the grid quad with the lines removed. Just enough guidance for straight lines – but you can still maintain your freedom.
What is GSM?
GSM stands for grams per meter. It is a term to rate the thickness of paper. The higher the GSM number, the thicker the paper. The “right” paper depends on what you want to do with it. Too thin and ink bleeds through. Too thick and it gets heavy. At Wide Ruled Rebel, our writing paper is 70 GSM and perfect for drawing, writing and even making paper airplanes.
Where are Wide Ruled Rebel notebooks made?
At the moment, our notebooks are made in a factory in Hangzhou, China but our goal is to have our own factory in the US.
Can you do…?
Tell us if there is something you’d like to see. You can email us at firstname.lastname@example.org and we’ll get back to you. We have a list of things we can’t wait to make, but knowing what our Rebels want is even better!
Can I build my own bundle of notebooks?
Sadly - not yet. We are working on it! See some combination you really want? Need to order in bulk? Email us at email@example.com and we'll see waht we can do.
How stiff are the notebook covers?
Our notebooks are made of heavy weight card stock. They are strong enough to stand up to day to day use, flexible and recyclable.
How much is shipping?
Orders under $35 ship for a flat rate of $4.50. As a startup, we don’t qualify for volume discounts. But, the more we sell, the faster we’ll get there. In the meantime, we are subsidizing shipping to keep the rates low.
How can I get FREE shipping?
All orders over $35 ship free to US addresses.
You live in Seattle and would like to arrange a local pickup, email firstname.lastname@example.org.
What if I'm in Seattle and want to pickup locally?
Please email us at email@example.com and we'll tell you what to do!
How long will it take to get my order?
We ship daily via USPS. We expect most orders will take 3-5 business days.
Need it faster? Email us at firstname.lastname@example.org.
What payment types do you accept?
We accept most major credit cards, PayPal and Venmo.
You may access Venmo by selecting PayPal at checkout.
Our site is hosted by Wix and we use their secure payment processing system
Please email email@example.com if you need to make alternate arrangements.
Do you offer gift cards?
Please email firstname.lastname@example.org if you'd like to order a gift card.
How do I order in bulk or carry Wide Ruled Rebel notebooks in my store?
We offer wholesale pricing on bulk orders to teachers, schools and PTAs, as well as resellers. Email us at email@example.com.
RETURNS & REFUNDS
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused and you must have a proof of purchase.
To start a return or ask questions, please email us at firstname.lastname@example.org and we’ll arrange for free return shipping.
How do I return or exchange?
To start a return or exchange, please email us at email@example.com and we’ll arrange for free return shipping.
My notebook is damaged or defective, what do I do?
How do I unsubscribe from emails?
Email us at firstname.lastname@example.org. We’ll miss you!
Can I buy wholesale?
Yes - email us at email@example.com to learn more
What are your Terms & Conditions?
Ok, so maybe not all the questions are frequently asked.
Check out our Terms & Conditions from the footer of any page or click here.